CashiMashi Casino

Case summary

The player struggles to withdraw as the casino is keep coming up with new excuses. The complaint was closed as the player stopped responding.

Discussion

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Chaine92

Bronze

Germany

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3 years ago

OriginalTranslation

Hello, everyone

Unfortunately, I have problems with the payout at the online casino mentioned above. The KYC verification has been successfully completed since August 3rd, 2022 and I had also received a confirmation of this by email. I initiated the payout on August 4th, 2022 and received written confirmation from support that the payouts were approved. Now Cashimaschi tries with excuses not to pay me the money. First there were problems with the place of residence and now suddenly with the bank statement, although this has already been checked. LG Jan

Automatic translation:

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Nikolas

PR Assistant

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3 years ago

Hello Chaine92,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CashiMashi Casino. Please allow me to ask you a few more question before we would move forward.

What excuses does the casino come up with? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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Nikolas

PR Assistant

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3 years ago

Dear Chaine92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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Nikolas

PR Assistant

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3 years ago

The complaint will be now closed for the above mentioned reason.

CashiMashi Casino - The player struggles to withdraw.

Player stopped responding

Amount: €7,200

Case summary