The player from the United Kingdom was unable to contact the casino as emails had been returned for the last two months, despite having previously had no issues with their accounts. The Complaints Team found that the email addresses provided by the player belonged to a different casino, which likely caused the undeliverable messages. Since there were no issues with withdrawals and the player's concerns were about game availability and communication, the situation did not qualify as a financial dispute. Consequently, the complaint was rejected, and the player was advised to consider switching to another licensed casino for better support.
Bynton Casino - Player is unable to reach the casino due to communication issues.
Closed
Our verdict
Other
Amount: ??
Bynton Casino
Safety Index:LowCase summary
Discussion
Public
Public
8 months ago
I have had accounts with this group and never any issues but emails keep being returned for last 2 months and no way of contacting them
Public
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7 months ago
Dear none,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
What specific email addresses have you been trying to contact?
Are you receiving any error messages when your emails are returned?
May I ask what the reason is for wanting to contact the casino?
Could you please share your attempts to contact the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Public
Public
7 months ago
HI. I have tried [email protected] and [email protected], but neither has been reachable, saying they have been undeliverable, for the last 2 months. I enjoy games here as they have slots that are not available on other sites, but now, on 3 slot games load on the site, which is my reason for emailing. It's very strange because I was worried about withdrawals, but that was sent without any issue. thank you
Public
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7 months ago
Dear none, after checking the email addresses you provided, I would like to inform you that they appear to belong to a different casino or brand group than the one this complaint is currently filed under. This might be the reason why your messages have been returned as undeliverable.
Unfortunately, since you mentioned there are no issues with withdrawals and your main concern is related to a few games not loading and lack of contact, this situation does not fall under a financial or account-related dispute that we can assist with.
Additionally, many casinos include in their terms and conditions that game availability may vary and not all games are guaranteed to be accessible at all times.
Given the difficulty in communication and limited game access, we would kindly suggest that you consider switching to another licensed casino platform that offers similar games and reliable customer support.
Thank you for your understanding, and we wish you all the best with your future gaming experiences.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
