The player from Germany deposits €1000 to his Bwin account in October 2025 and the funds are debited from his card, but the account is blocked without him having played and the €1000 remains withheld. He has received only standard responses for nearly three months and Bwin has not provided clarification.
bwin Casino DE - Player’s account blocked; €1000 withheld
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6d 18h 52m 22s
bwin Casino DE
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yesterday
Translation
Hello, I have a problem that I haven't experienced anywhere else before.
I deposited 1000 euros into my Bwin account in October 2025. The money was debited from my credit card as usual.
Shortly afterwards, my Bwin account was blocked even though I hadn't played anything. Apparently, I had had a Bwin account years ago.
My 1000 euros are gone. And I won't get them back because my account is blocked.
For the past two months, I've repeatedly received the standard response that the responsible department will contact me.
It's now almost January 2026, nearly 3 months later, and Bwin still hasn't contacted us.
Even the employees at Bwin say they have never experienced anything like this before.
I request clarification as to why Bwin is withholding my 1000 euros.
Would it make sense to consult a lawyer, since Bwin is regulated in Germany?
I've played on many different sites before, but I've never experienced anything like this.
Thank you
Automatic translation:
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5 hours ago
Important notice:
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5 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with bwin Casino DE.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- Was this the only deposit you made to the casino?
- Have you completed account verification? Were you asked to submit any documents to the casino to confirm your identity, etc.?
- Did the casino express the intent of returning the balance back to your bank account at any point?
- Could you please share with me your communication with the casino regarding the accusations made against you and the refund issues? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
