Brango Casino - Player is facing a withdrawal issue.

After doing deposits and playing I was given a bonus. I understand that there are restrictions and wagering requirements. I continued playing through and met the requirements of the wagering.

Their system clearly says I have 111.91 of REAL balance. 0 of bonus. And 0 playthrough balance (wagering). When I try to withdraw, the system clearly says I have an available balance for withdraw, but the casino REFUSE my requests saying that I need 110+50 to make a withdraw.

This is clearly misleading. I want my money that I won by playing the games fairly.

I have screenshots of the website but this platform at casinoguru fails to upload the pictures. I can provide them by email

Dear PistolaBang,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Brango Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted casino support and explained the situation? What was the casino's response?
• Could you please share supporting evidence? Try to upload them here, and if unsuccessful send the information to my email at tomas@casino.guru
• Could you please share with me your communication with the casino attempting to resolve the issue? Send emails or chat transcripts to my email or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear PistolaBang,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.