Botemania Casino - Player experienced a technical issue while playing a game.

Yesterday, playing in the MAGIC MIRROR game, I got the free spins and accumulated a prize of 90 free spins that amounted to 500 euros. Surprisingly, when the free spins ended, the system automatically returned to the game again, and missed the prize. They told me it could be a bug in the game and that on Monday they would reimburse me for the prize. I don't know if I believe it, I don't know what to do, I'm a little indignant and I don't know where to go.

I await your response, thank you.

Dear Jaime,

Thank you for contacting Casino Guru and bringing this issue to our attention. I’m sorry to hear about your bad experience. Do you, by any chance, have a picture (or a video) of the gameplay with the winnings you lost because of the technical bug? Has the casino offered you a compensation yet?

Best regards,

Peter

Dear Jaime,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.