BigClash Casino - Player’s withdrawal is delayed.

I have been waiting for a withdrawal for 3 weeks and they won't let me pass the kyc check. I don't recommend them to anyone. They are lying. I will file a police report against the casino.

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Dear BRANDISTVAN,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• When was the last time you communicated with the casino? How did they explain the delay in processing your withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear BRANDISTVAN,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.