The player from Australia had deposited 50 USD into the casino's USDC crypto wallet, but the casino claimed it was not received and that the network used was incorrect without providing specific details. The Complaints Team had attempted to assist by requesting further information and extending the timeline for the player to respond. However, due to a lack of communication from the player, the complaint was closed at that time, with the option for the player to reopen it in the future if they chose to resume contact.
Betzillo Casino - Player's deposit is being delayed.
Closed
Our verdict
Player stopped responding
Amount: $50
Betzillo Casino
Safety Index:Fresh casinoCase summary
Discussion
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5 months ago
i deposited 50 usd to there usdc crypto wallet and now they are saying its not received and the network i used isnt correct when they dont specify
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5 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly. Stay safe.
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Betzillo Casino. Please, could you clarify if you have tried contacting your payment processor regarding this issue? When did you make this deposit? Was it your first deposit in this casino? Please could you forward any relevant communication with the casino and your payment provider to natalia.b@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible.
Looking forward to hearing from you.
Best regards,
Natalia
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5 months ago
Dear BN1991,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
