The player from Ohio had won $1,300 at the casino, but $1,000 was inexplicably removed from his account after he completed the wagering requirements. Although he managed to withdraw $300, the casino claimed he lost the $1,000, which he disputed. The Complaints Team was unable to proceed with the investigation due to a lack of response from him, resulting in the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.
Bety Casino - Player's winnings are confiscated.
Closed
Our verdict
Player stopped responding
Amount: $1,000
Bety Casino
Safety Index:LowCase summary
Discussion
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4 months ago
So i won 1300 bucks with an added free spins attached to my bonus. as soon as i finished my wager requirements a 1000 bucks disappeared from my account. so i tried to withdraw 300 and they denied it and said wager requirements were not met ever though they were and it said completed on my page and no active bonuses. so i called them out and they finally gave me my 300 but said i lost the extra 1000 even though they took it. theyre thieves and liars. i want my 1000 bucks that i rightfully won
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4 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bety Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please share any supporting evidence regarding the confiscation of your winnings?
- Could you please share a screenshot or a link to the bonus you activated and played?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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Thank you for your patience, and stay safe.
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4 months ago
Dear chaddilfer5398,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
