Betvictor Casino

Case summary

The player from Ontario did not receive the promised $600 bonus after signing up and depositing $100. The Complaints Team had attempted to resolve the issue by reaching out for clarification and extending the response time. However, due to the lack of response from the player, the complaint was unable to be investigated further and was ultimately rejected.

Discussion

Public

cryptomaniacs4

Bronze

Canada

Public

1 year ago

I was told i would get $600 bonus after signing up and depositing $100. This did not happen.

Public

Kristina

Complaint Resolution Center Team Lead

Public

1 year ago

Dear cryptomaniacs4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please clarify where you found information about this bonus?
Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Public

Kristina

Complaint Resolution Center Team Lead

Public

1 year ago

Dear cryptomaniacs4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public

Kristina

Complaint Resolution Center Team Lead

Public

1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Betvictor Casino - Player's bonus has not been credited.

Player stopped responding

Amount: C$600

Case summary