BETVIBE Casino - Player's account has been closed after a withdrawal request.

I was playing on betvibe from some months. I had deposited and withdrawal many times. 3 days ago i deposited and played with my money and won some cash. As soon as i requested for withdrawal my account was closed saying i have voilated terms and conditions. I asked many times that which rule i voilated they just said casino has right to close any account whenever they want and they don't want to discuss any further on this. Like seriously my 23000 withdrawal was rejected and closed my account and they just can't even tell me which rule and how did i violate and rule. And i can surely say i had bot voilated any rule. I just want my withdrawal 23000

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BETVIBE Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Was your account verified? Which documents have you provided to the casino for the purpose of verification?
• Could you please share with me your communication with the casino regarding the accusations made against you and the reasons why your account was blocked? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Dear tomas,

Here are my responses

1. I only plays cricket bets (sports).

2. I played with my deposited balance.

3. My account was fully verified. I provided my pan details.

Thanks for your reply and the explanation of the situation.

Please understand that if you primarily placed bets on sports and your account has been blocked, the casino likely detected activity that requires further investigation. Since we lack sufficient insight into this area of online gambling, we cannot accurately interpret the casino's investigation results or their explanations, and thus cannot fairly judge this case. We do not believe your complaint is unjustified; we simply cannot evaluate the issue properly. We genuinely want to help, but unfortunately, it is impossible for us to do so at this time.

After gathering all the necessary information, we are forced to reject this complaint. Sorry, we couldn't assist you with this matter, but please do not hesitate to contact us in the future if you encounter issues with any online casino. We will do our best to help.