The player from the Netherlands was dissatisfied that her account had been closed. The Complaints Team had informed her that casinos had the right to close accounts for various reasons, including suspected irregularities. Despite extending the response time, the player did not reply to inquiries, which led to the inability to proceed with the investigation. Consequently, the complaint was closed.
Betsixty Casino - Player has an issue with her account.
Closed
Our verdict
Player stopped responding
Amount: ??
Betsixty Casino
Safety Index:Fresh casinoCase summary
Discussion
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Public
8 months ago
Dear Razan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have the right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities, or for no reason at all.
Could you please advise if the casino is holding any funds? If the casino paid out all the winnings and/or no active real money balance has been withheld, I’m afraid there’s not much we can do for you.
Thank you for your reply.
Best regards,
Kristina
Public
Public
8 months ago
Dear Razan,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
