Betsio Casino - Player’s deposit is missing.

Hello, last night I deposited 500 euros at betsio casino. The money was not reported and is missing from my account.

Dear Hahoto,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betsio Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Have you asked the casino for assistance? What response have you received?
• Is the deposit recorded in the transaction history of the casino under any particular status? Would you be able to share a screenshot?
• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any relevant communication trying to resolve the issue to [email protected]?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Hello, I solved the problem, I called the bank and they gave it back to me.

Dear Hahoto,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru