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HomeComplaintsBets Bunny Casino - Player reports scam and confiscated funds.

Bets Bunny Casino - Player reports scam and confiscated funds.

Closed
Our verdict

Player stopped responding

Amount: €254

Bets Bunny Casino
Safety Index:Very low

Case summary

The player from the Netherlands reported being misled by Bets Bunny regarding a bonus promotion and max cashout limits. After fulfilling the wagering requirements, the casino confiscated a significant portion of his funds without prior notification of cashout limits. He considered this a scam and requested his money back. The issue remained unresolved due to the player's lack of response to the Complaints Team's inquiries, leading to the closure of the complaint. The player retained the option to reopen the complaint in the future.

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1 month ago

Casino scam and misleading email Bets bunny just operated in the Netherlands got email bonus 150% deposit + bonus but 25x rollover =1875€ deposit €30 with bonus 75€ i finish the wagger 450€ left and than they take at 28-07-2025 at 4.30pm 254.39€ of my account and say max wins 150€ there is nothing in the email that say wagger 1875€ max cashout 150€wins and casino wins €284.39 with my €30, they do that to everyone, this is a big scam, my email on bets bunny is h*********@gmail.com, wants my money back, for exampled gr

Edited by a Casino Guru admin
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1 month ago

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

 

Dear Tony118,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Bets bunny casuno (https://betsbunny24.io/).

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

  • How long have you been a player at this casino, please?
  • Could you please share the email with a bonus promotion?
  • Could you please forward all communications you have had with this casino to [email protected]. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina


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1 month ago

Dear Tony118,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru

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