The player from Ukraine had attempted to withdraw $600 but faced account closure after submitting the required verification documents. The casino then confiscated his remaining balance of $941.61, despite him stating that he adhered to all rules and only maintained one account. After reviewing the case, it was determined that the casino's investigation into his betting activity could not be adequately assessed by us, leading to the closure of the complaint. We expressed our inability to assist further, while encouraging him to reach out for future issues.
BetRunner Casino - Player's account has been closed and funds confiscated.
Closed
Our verdict
Other
Amount: 942 USD₮
BetRunner Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
6 months ago
Translation
05.15.2025 I ordered a withdrawal of $600 from my account, my payment was declined, the casino asked me for documents to verify the account! I sent the necessary documents to confirm my identity - my identity was confirmed, then they asked for documents to verify the address - I provided everything - and then I received an email from the casino stating that my account was closed and my money was confiscated!
At the time of blocking, my account balance was $941.61.
I confirm that I have only one account at BETRUNNER Casino, I have not taken any bonuses, my country of registration is not prohibited by the casino rules. I confirm that I have not violated the casino rules.
Automatic translation:
Public
Public
6 months ago
Dear sergey79ch,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
- When exactly did you create your casino account, and when was it closed?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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6 months ago
Translation
I registered at the casino in January 2025, did not take any bonuses, played only with my personal money.
I have placed bets on sports matches and eSports.
My account was blocked on 05/21/2025.
Automatic translation:
Public
Public
6 months ago
Thank you for your reply, sergey79ch. I apologize, but if you have only placed bets on sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.
