BetGlobal Casino - Player's balance is missing after playing.

I was playing, then I went out of the site and when I went back in my money was gone. I talked to chat they told I wasn't in there casino, but I was playing they said my deposit never came through but it did. When I sent them a screenshot of the deposit they told me they don't use that provider. So my husband signed up went to deposit interac e-transfer to see if we could see the interc transfer provider it would not allow him to I keep kicking him out. When he went to chat they told him it wasn't working try another payment type we tried for 2 days and still not working so yes something fishy is going on

Dear kaylenekouvelas,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with OceanBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was the money you deposited in the casino subtracted from your bank account or e-wallet?
• Is your casino account currently accessible to you?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear kaylenekouvelas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.