BetFrom Casino - Player faces account access restriction and withdrawal issue.

I opened an account with the casino and adhered to the bonus requirements, but now I can't access the account or withdraw any funds. It keeps saying that I still need to meet these requirements, but I've already done that. It would be great if I could withdraw funds, but I can't, and now, I can't even log into my account. This is utterly ludicrous and I am deeply disappointed. I insist on lodging a complaint with the bank and expose this on social media - it's all just absolute garbage. I detest it with all my heart. This entire experience has been terribly awful, disappointing beyond words.

Dear Deivili1109,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetFrom Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share a screenshot of the promotion you activated?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Deivili1109,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.