BetFlag Casino

Case summary

The player from Italy disputed a payout discrepancy, where the payout table indicated 500 euros or multiplied by the bet, but he had received only 26 euros. He sought clarification and wished to share screenshots as evidence. The issue was rejected when the player did not respond to the Complaints Team's requests for further information.

Discussion

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MIRANDOLA

Silver

Italy

Public

1 year ago

OriginalTranslation

THE PAYOUT TABLE SAYS 500. IT'S EITHER EUROS OR MULTIPLIED BY THE BET. THEY GIVE ME 26 EUROS BASED ON WHAT? ATTACHING SCREENSHOT

TELL ME HOW I CAN SEND YOU THE SCREENSHOTS SINCE I CAN'T UPLOAD THEM HERE. THANK YOU, GOOD EVENING

Automatic translation:

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Kristina

Complaint Resolution Center Team Lead

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1 year ago

Dear MIRANDOLA,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will definitely need more information. Could you please elaborate?

Were your winnings credited incorrectly?

I will be waiting for your reply patiently.

Best regards,

Kristina

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Kristina

Complaint Resolution Center Team Lead

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1 year ago

Dear MIRANDOLA,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Kristina

Complaint Resolution Center Team Lead

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

BetFlag Casino - Player disputes payout amount.

Player stopped responding

Amount: €84

Case summary