Betano Casino Ontario - Player is misled about withdrawal options.

I wanted to deposit 5 dollers I asked the agent which way it is to deposit 5 dollers He said google play I asked Can I make wqithdraw to Interac the guy specifically said You can not make withdraw to Google play but you can make withdraw to interac after i did deposit I checked my withdraw page I saw there was google play and no sign of interac. Mind you I had another website I could deposit 5 dollers. anyways they lied to me and for google play withdraw time the time is 1-3 days for interac is like 5 mins to 1 hour -2 hours. I amputting screenshot as well for you to see.

Hello alirezakrv,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betano Casino Ontario. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Why don't you simply use the available payment methods?
• When was the last time you spoke to the casino and what was it about?

Please keep in mind that the casino chat support might not have accurate information 100% of time. The main point is, that as long as you have an available withdrawal method, there is basically no relevant reason to pursue the casino for it.

Looking forward to your answer.

Regards,

Nick

The agent gave me wrong info

Dear alirezakrv,

Thank you for reaching out.

Please note that this situation does not meet the criteria for a formal complaint, as withdrawal options are still available to you. If no withdrawal methods were accessible, it would indeed be a different matter; however, you are currently able to proceed with your withdrawal without restriction.

As such, we will now proceed to close this complaint.

Kind regards,

Nick