Betano Casino CZ - Player's withdrawal seems delayed.

Hello, I made a withdrawal from my account, but the crowns have not arrived yet. Due to the complaints I read about the withdrawal, I want to ask if I can expect the payment of money. I have been waiting for 2 days.

A few months ago, I dealt with Betano casino for money that they didn't honor, which I sent from skrill. When I contacted customer service, the process was the same every time...checked, handed over to the department, and finally we handed it over to the manager, we'll let you know when they check it, it's been half a year already.

Thank you for your reply Have a nice day MiniMini

Dear MiniMini,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

About your deposit issue from several months ago, could you please advise if the transaction was located and whether the money reached your casino account or was returned back to Skrill?

Thank you in advance for your reply.

Best regards,

Tomas

Dear MiniMini,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.