The player from Latvia faced a delayed withdrawal of 183 Euros from Betalright, with over a week having passed since he made the request. He received repetitive responses from customer support but did not receive his funds. We explained that withdrawal delays could occur due to ongoing KYC verification or high withdrawal volumes and advised waiting at least 14 days before escalating the complaint. The player later marked the complaint as resolved, indicating that the issue had been settled. The case was closed following the player's confirmation of resolution.
Betalright Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €183
Betalright Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
3 days ago
Hello!
Made a bet, won a bet, made a withdrawal of 183 Euros, now more than a week Betalright doesn't pay me the money, withdrawal is delayed.
Chat replay was the same as always, too busy, wait, you are the priority... But still nothing.
My account doesn't need verification, that's what they say.
Public
Public
15 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
15 hours ago
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
15 hours ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear rudolfsfreimanis,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
