The player from Chile raised concerns about the lack of responsible gambling options at the casino, repeatedly requested self-exclusion but received the same response that it was not enabled. He warned that the site was not suitable for impulsive individuals. The complaint was closed due to the player's lack of response to further inquiries and requests for additional information. We were unable to proceed with an investigation or provide a resolution without the player's cooperation. The player could reopen the complaint in the future if he chose to resume communication.
BET7K Casino CL - Player criticizes casino for lack of responsible gambling options.
Closed
Our verdict
Player stopped responding
Amount: ??
BET7K Casino CL
Safety Index 7.2 Above averageCase summary
Discussion
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1 month ago
Translation
I find it unusual that a casino doesn't have any responsible gambling options.
I have asked on several occasions and the answer is always the same: "we don't have the option enabled yet" and "we can't do it" when requesting self-exclusion
I absolutely do not recommend this betting site for impulsive people.
Greetings
Automatic translation:
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1 month ago
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Stay safe.
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1 month ago
Dear Vampirecito,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the lack of responsible gambling options at the casino.
To better understand your situation, could you please provide more details by answering the following questions:
- Do you still have access to your account?
- What specific responsible gambling options did you inquire about?
- Would you be willing to forward any relevant communication between you and the casino to jean.s@casino.guru (both from chat and email support)?
Your cooperation in providing these details will help us investigate and work towards a resolution. Thank you in advance for your reply.
Best regards,
Jean
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3 weeks ago
Dear Vampirecito,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 weeks ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Jean
Casino.Guru
