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HomeComplaintsBet2U Casino - Player's withdrawal attempts are being denied.

Bet2U Casino - Player's withdrawal attempts are being denied.

Closed
Our verdict

Player stopped responding

Amount: €70

Bet2U Casino
Safety Index:Very low

Case summary

The player from Austria has earned over €70 through betting and casino, but all his withdrawal attempts are denied despite his account being fully verified. The complaint was rejected because the player didn't respond to our messages and questions.

Public
Public
2 years ago
Translation

Hello, I won 11 freebets on bet2u with eier and currently have earned more than 70€. (bet+casino)

Account is fully verified and funds are not tied. Nevertheless, any payment is refused.

Can you please help me?


Best regards

Sasa S***

Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago

Dear soatsch66,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? If possible, please post here a screenshot of your withdrawal history.

Have you accumulated your winnings with or without an active bonus?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to [email protected]. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Public
Public
2 years ago

Dear soatsch66,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Public
2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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