The player from Italy encountered persistent issues accessing the casino website after a crash during a bonus game on a slot. Despite trying multiple troubleshooting steps, his credit and winnings remained blocked. The site’s response to his inquiry was unsatisfactory, prompting him to seek further assistance. The issue remained unresolved as the player did not respond to the Complaints Team's requests for additional information, leading to the rejection of the complaint.
Begamestar Casino - Player is having difficulties accessing the game with unfinished rounds.
Closed
Our verdict
Player stopped responding
Amount: €100
Begamestar Casino
Safety Index:HighCase summary
Discussion
Public
Public
1 month ago
Translation
I was playing a slot called The Greatest Catch Bonus Buy. It gave me the bonus game while I was spinning, even with 5 scatters. During the bonus game, it crashed and wouldn't let me back in. It told me there were internal problems and I should restart. I've done this hundreds of times, tried accessing from other devices, other browsers, cleared the cache, and history, but the problem persists. My entire credit, plus any winnings from the bonus, are blocked in this session. I contacted the site by email, and they responded with a pre-set message asking me to clear my history. Can you help me?
Automatic translation:
Public
Public
1 month ago
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Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please specify the exact date this issue happened?
- Have you contacted the casino customer support via chat only, or did you write to them via email as well?
- Have you experienced similar issues with this game before?
- Can you see your last bets from this game in your gaming history?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
