Beep Beep Casino - Player complains that she didn’t receive Registration bonus.

Hallo ich mich angemeldet habe aber keinen Bonus erhalten. Auch im chat nachgefragt, nix bekommen. Diana ***

Dear Diana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked general bonus terms and conditions, and this is what I found https://beepbeepcasino.com/promotions:

"NO DEPOSIT BONUS

TERMS:

No deposit bonus of 20$ is available after:

verification of your email; you completing profile.

A player can use only ONE active bonus.

In case of violation of the rules for wagering the bonus, the administration of the casino reserves the right to cancel the bonus.

Creating a multi-account is strictly prohibited, which will lead to the blocking of the account and the cancellation of the bonus.

If you have questions, please contact support at [email protected]"

Could you please advise if you have verified your email address and completed the player’s profile? Did you receive any explanation from the casino why you haven’t been granted the registration bonus?

Looking forward to hearing from you.

Best regards,

Petronela

Dear Diana,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.