Ares Casino - Player’s struggling to withdraw her bonus winnings.

Hat die mir immer bonus kupon angeboten und ich natürlich einzahlen müssen 2 mall hat die mir 1500 runter gespielt. Und 3 te mall wil ich mein Gewinn haben!!!!! Jetzt habe so gelassen wie es ist und spiele ich nicht mehr schauma mall ob ich Geld erhalten kann

MfG DresselV

Dear Vesela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details regarding your problem. Could you please elaborate? Are you experiencing difficulties withdrawing your bonus winnings? Which exact bonus you have redeemed any played? I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Dear Vesela,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.