A female player’s C$750 withdrawal was not processed because the casino had determined that the player’s account was no longer eligible for withdrawals. As a result, the complaint was rejected, since the issue related to the player’s account status rather than a standard payment delay. The player’s account had been permanently blocked due to repeated breaches of platform rules, including inappropriate behavior and misuse of services. Consequently, the complaint could not be investigated further, and mediation services were discontinued.
AllSpins Casino - Player’s withdrawal has been delayed.
Closed
Our verdict
Other
Amount: C$750
AllSpins Casino
Safety Index:HighCase summary
Discussion
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1 month ago
Allspins casino, Wintopia and Flappy are all refusing my withdrawals for no reason at all.
They do not pay me and just put the funds back in my account and claim some fake error codes.
I have cashed out from these casinos and this payments are very slow and getting worse. Its been many weeks I have been dealing with this.
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear sdexcid,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
Dear sdexcid,
Unfortunately, we are unable to proceed with the investigation of your complaint.
After reviewing our internal records, we have confirmed that your account has been permanently blocked on Casino Guru due to repeated breaches of our community and platform rules, including inappropriate behavior and attempts to misuse our services. This decision followed multiple previous incidents and formal warnings.
For this reason, your current complaint must be rejected. Please be aware that creating additional accounts after a ban is considered a violation of our policies, and any such accounts will be closed accordingly.
As we are no longer able to offer mediation services in your case, we suggest seeking assistance through an alternative platform should you wish to continue addressing your dispute with the casino.
Thank you for your understanding.
Kind regards,
Casino Guru Team
