AllSpins Casino - Player's account is closed and inaccessible.

Hi when I played slot. My account blocked and couldn’t login! I have around 209 errors ! What should I do now ? Need help if you contact all spins casino so I can get back my wining!

Dear Yasminfrihet,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AllSpins Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long you were a casino player and when exactly your account was blocked? 
• Have you attempted to contact the casino and ask for assistance? With what result?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Yasminfrihet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.