AllSpins Casino

Case summary

The player from Sweden found himself blocked and unable to access his account on the casino's website. Despite attempts to gather more information regarding his issue, he did not respond to the Complaints Team's inquiries. As a result, the investigation could not proceed, and the complaint was rejected.

Discussion

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Ganzaa

Bronze

Sweden

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9 months ago

OriginalTranslation

I have been blocked and cannot access the casino's website to access my account.

Automatic translation:

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Tomas

Complaint Specialist

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9 months ago

Dear Ganzaa,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AllSpins Casino.

I checked the website from Sweden and it seems accessible to me.

file

If your issue persists, please let me know more details regarding the disputed amount and the verification status of your account.

Thank you very much in advance for your reply.

Best regards,

Tomas

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Tomas

Complaint Specialist

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9 months ago

Dear Ganzaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Tomas

Complaint Specialist

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8 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

AllSpins Casino - Player's account is blocked.

Player stopped responding

Amount: €80

Case summary