AllSpins Casino - Player’s account has been closed.

My account got blocked for some reason. I was just playing along and then the page refreshed and says I was blocked. I just made this account and just deposited on it. Im so not impressed about this what so ever. I want something done .. thank you

Carly

Dear kimberlyruff33,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To better understand the situation and assist you more effectively, could you please provide answers to the following questions:

• What specific message did you receive when your account was blocked? Please forward it to me at veronika.f@casino.guru or post a screenshot here.
• Have you submitted any identity documents to the casino for the KYC verification?
• Have you attempted to contact customer support regarding this issue? If so, what was their response?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear kimberlyruff33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.