AllCashBack Casino - Player’s trying to complete KYC verification.

iv sent Mydocuments in some in PDF some in jpeg as asked and they say there not right when there are this site is a nightmare what can i do about it??? and now there not returning my email Absolute joke

Dear Jonathan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you advise how long ago have you started the verification process? It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person and it might take few working days. If all the data, that you have provided is correct, there should be no reason for the casino to delay your withdrawal.

Are you sure you provided all the required documents in a good quality?

Please let us know if this advice was helpful and if there is still no development in you case, we will intervene. Looking forward to hearing from you.

Best regards,

Kristina

Dear Jonathan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.