7 Reels Casino - Player’s account has been blocked.

I signed up to 7reels casino, i deposited $50 through a neo surf, my balance was at $700 then all of a sudden my balance went to $0.

I have messaged the 7reels casino explaining what had happened.

They told me to email [email protected]. I did this the locked me out of my account and said there were inconsistencys in information! Witch there wasn't and they have ignored me ever since

Dear Elliot,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus? Do I understand correctly, that this is the only explanation from the casino you received?

If there is any other relevant communication between you and the casino that hasn’t been included in the attachments, please forward it to [email protected]. Alternatively, you can post it here.

Best regards,

Kristina

Dear Elliot,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.