1Go Casino - Player's withdrawal is delayed and account is banned.

I registered on this site in 2024 and deposited once and lost. Today I deposited 300 USDT to bet. I requested a withdrawal and was told that 10% would be deducted if I did not bet the deposited amount. I accepted the condition, but my withdrawal was cancelled.

I contacted customer support and they asked me to verify my wallet address. I sent them my address and it was successfully verified.I requested the withdrawal again and it was rejected and I was asked to send my ID card, passport and a photo of myself holding my documents. I sent it directly and it was verified successfully and I withdrew the money again The withdrawal was declined and I was asked to bet the full amount to withdraw my money. I bet the full amount and requested the withdrawal again and it was declined.I contacted support and they asked me to bet again which I did in the game aviator I made another withdrawal and it was rejected and I contacted support again and they asked me to bet on the slot machines to withdraw my winnings and that is what I did and I bet 300 usdt on the game sweet bonanza I won and it is in my account 380 usdt I spoke to support again and he said that my account is undergoing another verification process and it might take 72 hours and I told him that this is pushing me to commit suicide and my account was banned without any reason and he said that I told him that I will commit suicide and they were just looking for a small reason to ban my account I trust you to intervene and help me get my money back. In my conversation with support, he said that my account was successfully verified and I can deposit and withdraw without any problems.

Dear Nani25019,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1Go Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you requested from support that your funds be withdrawn manually after your account was blocked? With what result?
• Do I understand correctly your account was blocked shortly after you expressed your dissatisfaction with the situation and the issues it causes you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I see that my money has been withdrawn successfully. Thank you.

Dear Nani25019,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other online casino in the future. We are here to help.

Best regards,

Tomas