1ACasino - Player’s bonus hasn’t been granted.

Good evening, you will not give me any bonuses

Dear Scoda12345678,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Which bonus you were interested in? Did you receive any explanation from the casino regarding this issue?

Also, please understand, that the casino can decide whether they grant you the bonus or not.

Additionally, I would recommend you checking out our offers and maybe you will find out something you like:

https://casino.guru/online-casino-bonuses

If there is anything else, I could help you with, please do not hesitate to let me know. Looking forward to hearing from you.

Best regards,

Kristina

Dear Scoda12345678,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.