10Cric Casino - Player's winnings have been confiscated.

Dear Sohilshaikh51,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I tested the game in demo mode on our website and from my point of view, the setting of the game is such that when the threshold is set to the value as the plane 'flies away' the result is a loss. This is just how it works. I understand that it must be frustrating, but we are not in a position to force casinos to change their games and how they operate (not to mention that it is also outside of their hands).

I believe the casino's explanation was sufficient and unfortunately, there is not much we can do.

Please, let me know if there is anything else I can help you with, otherwise, I will be forced to close this complaint.

Thank you in advance for your understanding.

Best regards,

Kristina

I am looking for the winning amount and bet amount from casinos as the rule is wrong even I play same games at stake.com and in same conditions I get the money. And I think 1400 rs is not a big deal around $15

Thank you for your reply, Sohilshaikh51. Please be aware that if no winnings from this bet have been recorded, there is nothing to be paid. I apologize, but we are unable to offer further assistance.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.