HomeComplaintsCMD368 Casino - Player’s experiencing some difficulties with placing bets.

CMD368 Casino - Player’s experiencing some difficulties with placing bets.

Amount: ??

CMD368 Casino
Submitted: 16 May 2020 | Closed : 01 Jun 2020
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Singapore is complaining, that this casino rejected his bets. We rejected the complaint because the player didn't respond to our messages and questions.

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Cmd368 will just reject bets after a match is completed and says that abnormal bets detected.. but if you lose the match, money will be deducted away.. Dishonest way of doing.. AVOID

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Dear Alex,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more information and details so we can understand fully what the issue might be? Have you tried contacting the casino regarding this issue? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

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Dear Alex,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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