Cirusbet Casino - Player's withdrawal request has been ignored.

This is a fake casino site. They don't pay any money at all. No response via email or chat for 3 months. No technical support or feedback. This is a fraudulent site disguised as a casino. Blacklist scammers.

Dear djak1987,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Is your casino account still accessible to you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I didn't draw any conclusions. I think in this casino they are generally impossible.

I didn't go through verification. Didn't use any bonuses.

I can log into my account.

All the letters that I sent for 3 months went into emptiness. The casino doesn't respond to anything at all. This casino is fake. There is no way to contact them.

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I made 2 bets on sports and that's it. The second bet simply remained unsettled. The casino completely ignores all emails and chat messages for 3 months. There is no feedback at all on any issue. This is a fraudulent site disguised as a casino.

Thank you for your reply, djak1987. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

So the point is not in sports betting, but in the fact that this is a casino without any feedback at all. This is a fake casino. Scammers. Your rating is 6.4. How many more people does it have to deceive before it gets blacklisted?

We'll try to contact the casino and learn what might be going on.

Thank you very much, djak1987, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello djak1987,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Cirusbet Casino representative to join this conversation and participate in resolving this complaint.

Dear Cirusbet Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear djak1987,

I tried to contact the casino but without success. I am afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. The casino can request to reopen the complaint anytime.

In the meantime, I recommend that you contact the responsible gaming authority - Antillephone N.V. (Curacao) and submit a complaint to them (certria@gaminglicences.com and/or complaints@gaminglicences.com). Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed. Please note it is a rather passive licensing authority and you can wait a long time for an answer. 

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

In case you need any help, please contact me at stefan.m@casino.guru.

Kindest regards,

Stefan, Casino.Guru