The player from Austria requested a withdrawal. Then his winnings were confiscated because he breached the Bonus T&Cs. We rejected the complaint because the player didn't respond to our messages and questions.
Chilli Spins Casino - Player’s bonus winnings have been confiscated.
Amount: €5,200
Chilli Spins Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
Chilli Spins Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I violated the bonus terms when paying out.
Without sending a warning or anything.
I am not aware of any injury because the bonus sales were used up.
hands off
Automatic translation:
Public
Public
4 years ago
Dear Miroslav,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you redeemed?
Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.
Thank you very much in advance for your reply.
Best regards,
Kristina
