HomeComplaintsChilli Spins Casino - Player’s bonus winnings have been confiscated.

Chilli Spins Casino - Player’s bonus winnings have been confiscated.

Amount: €5,200

Chilli Spins Casino
Safety Index:High
Submitted: 21 Jul 2020 | Case closed : 05 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Austria requested a withdrawal. Then his winnings were confiscated because he breached the Bonus T&Cs. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

I violated the bonus terms when paying out.

Without sending a warning or anything.

I am not aware of any injury because the bonus sales were used up.

hands off

Automatic translation:
Public
Public
4 years ago

Dear Miroslav,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you redeemed?

Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

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Public
4 years ago

Dear Miroslav,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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