Championsbet Casino - Player complains that she didn’t receive Deposit bonus.

Ενω εκανα πρωτη καταθεση και στους ορους αναγραφετε οτι θα πιστωθει το μπονους αφου γινει η ταυτοποιηση και αφου εστειλα μεσω email τα απαραιτητα εγγραφα υστερα μου λεει οτι θα πρεπει να ερθει ενα γραμμα για να πιστωθει ενα ποσο τον 20ε... Προτιμηστε ολες τις στοιχηματικες εκτος απο αυτην.. Ειρωνεια στο live chat και εντελως ερασιτεχνες. Μην την προτιμησετε για κανεναν λογο. ΜΑΚΡΙΑ!!!

Dear Athina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have tried to redeem? Please forward its name or a specific link to petronela.k@casino.guru. Additionally, please attach all the relevant communication between you and the casino.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Athina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Μου στειλανε το γραμμα στο σπιτι μετα απο 5-6 μερες για επιβεβαιωση τους το εστειλα σε φωτογραφια για να μου πιστωσουν το μπουνος πρωτης καταθεσης (20ευρω) και μου εστειλαν απαντηση οτι το αρμοδιο τμημα επεξεργαζεται την φωτογραφια. Η επεξεργασια κραταει ηδη 5ωρες, μια φωτογραφιας που η ιδιοι μου εστειλαν.

Δεν εχω δυστυχως τις συνομιλιες μας

Dear Athina,

I have checked bonus terms and conditions, and this is wat I found https://championsbet.gr/help/:

"To certify your personal data, in order to claim a bonus or request a withdrawal you need to send us the following documents at security@championsbet.net: - Copy of Identity card - Utility Bill showing your name and address."

"If you qualify for the bonus it will be transferred to your bankroll in 24 hours. If, for any reason it doesn't contact us to support@championsbet.net"

Do I understand correctly that you’re still waiting for your account to be verified? 

Dear Athina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.