The player from Switzerland faces account blockage at Cazeus1.com and has not received approval for a withdrawal requested six weeks ago. Despite multiple attempts to resolve the issue, including contacting live chat and licensing authorities, she learns the casino is no longer licensed due to bankruptcy. Additionally, the casino has not provided a transaction list to support her case for a refund.
Cazeus Casino - Player’s account is closed and withdrawal is delayed.
Amount: 450 CHF
Cazeus Casino
Safety Index:Below averageSafety Index
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6.3
Cazeus Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 20h 52m 30s
Case summary
3 hours ago
Public
Public
6 days ago
Translation
The problem is that Cazeus1.com has blocked my account, and they still haven't approved my withdrawal, which I requested six weeks ago. I've contacted live chat 30 times and also wrote to the licensing authorities, but they informed me that this casino no longer holds a valid license due to bankruptcy!
On December 14th, the casino told me they would process the withdrawal via cryptocurrency, but I have not received it. I also contacted my bank for a refund of my deposits. The issue is I only have evidence from Revolut of my deposits, but the casino has blocked my account and doesn't send a transaction list! I've never made any withdrawals from this casino!
Automatic translation:
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5 days ago
Dear Geelee,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you passed the full KYC verification?
Have you received any response from the casino to the email with your payment information for the manual processing of your withdrawal request?
What types of games did you play? Were they slots, live casino games, or did you bet on sports only?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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5 days ago
Translation
Can you please indicate if you have passed the full KYC verification?
Yes, I passed!
Have you received a response from the casino to the email with your payment information to manually process your withdrawal request?
Yes, partly but only text and the payment has not yet been made!
Dear Adrian,
To process your withdrawal request manually, we will ask you for details of your e-wallet, such as Crypto (BTC, LTC, DOGE, USDT).
If you have any further questions, please do not hesitate to contact us.
Best regards,
support team
This is my LTC address (Litecoin)
MH8XnDt15gTe5rTZFjy7hCfvLuxmcXKQbb
What types of games did you play? Was it slots, live casino games or did you just bet on sports?
Sports betting only
Edited by a Casino Guru admin
Automatic translation:
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3 hours ago
Thank you for your reply. Has the casino responded to your email with the Litecoin address? Have they confirmed that the transaction would be processed and sent to you?
Geelee has 6d 20h 52m 30s to reply
