Casiqo Casino - Player unable to access account and retrieve deposit.

I saved 60 euros during the 3×20 6-8 .10 weekend

The money went from each save, but I couldn't play with my bank credentials myself, despite many attempts.. they advised in the chat that you don't save and it will work

Did not work out

Now I can't get the money back even though I asked to close my account .. I don't know if it's closed .. I've talked many times in the chat .. in vain ..

They ask for some confirmations which I can't do because I can't log in to the casino in question.. I don't know why.. it said that the account is active before I asked to close it. How do I get my money out?

They don't want casiq to help in any way

And I can't access my account in that casino

Jussi N***********

Dear Jussi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipts to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Yes, money can be seen there

The deposit was 60 euros, but casiqo claims that it is only 40 euros.. I asked where the 20 euros were in the chat.. The chat was closed. Jussi

They promised to pay from there today, 16.10

No money has been seen..I asked again in the chat..I didn't get an answer to that either

Jussi

Hello Jussi,

Have there been any developments since our last conversation, please? Looking forward to hearing from you.

I chatted with them today on Friday..the same mood continues there..we are ignorant..why isn't there a body in Finland that would kick such people off the map of Finland to Siberia..they should learn to act as they should act honestly

Jussi

Thank you very much, Jussi, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Jussi,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Casiqo Casino to join the conversation and participate in the resolution of this complaint.

Dear Casiqo Casino,

Can you please comment on the player's issue?

Thank you.

Kind regards,

Tomas

A miracle has happened. Today, Monday, the money had appeared in the account and there was a mail about that matter. It's fine for me. Jussi N*** . Ps ..I don't want to hear anything about the whole casino ever

Dear Jussi,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Tomas