CasinoMarriott - Player’s withdrawal has been delayed.

Waiting since 16th Feb for withdrawal

Dear Leeboy73,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully in the past? Have you received any funds previously or this was your first withdrawal request?

Do I understand correctly that the payment is still pending inside your account without being processed?

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi Petronela I verified my account and received an email confirming the verification had been successfully completed my withdrawal has remained 'pending' since 14th February with no processing information or update since then. Live chat told me 7 working days to get my withdrawal then they told me 10 normal days to get it then they told me processing system was not working I would be paid on 28th February but I wasn't then this week they told me no one available to process my withdrawal because of Covid thanks

It was 1st withdrawal

Thank you very much, Leeboy73, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks

I would like to ask CasinoMarriott to join us and help us resolve the player's issue.

Hi Nick

The casino have cancelled my withdrawal and returned the money to my balance with no explanation and they won't allow me to withdraw any funds now?

This is what it was yesterday... Pending and today its gone... This has to be one of the worst casinos ever 😩

Dear Leeboy,

As the casino still haven't respond to us we can't know for sure what is the issue. Did you communicate with them in the last few days? Did you try to make a new withdrawal request since the last one was rejected? Also I would like to ask you if you have used any bonus in the case as it may be the issue aswell in case you did not finish wagering requirements.

Hi Nick I have sent over 10 emails to them I have spoken to live chat every day and the just keep saying I have to wait for a reply to my email I tried again to withdraw but it won't let me... I have had a few cash chips but I have deposited over £640 in sterling and met wagering requirements and play through Live chat tell me to be patient

Also they recently added 2 x20 cash chips but I have not used them this is today's live chat response

I will keep trying to contact the casino. However, if we won't receive any answer from the casino within the next 7 days, we will be forced to close the complaint as unresolved which could lead to casino's rating deduction.

Hi Nick the casino are still withholding my money and on research I have found they owned Casino765 and closed it after customer complaints... Casino Marriott is still operating at the moment but they refuse to communicate with me and they have just opened Play24bet casino so I think they are just conning people for money then closing the casino down and opening another one... I don't think I am ever going to get my money 😕

Dear Leeboy,

As you see the casino's rating at our site is very low, almost zero aswell. We can't be sure that we will receive any respond from them but let's hope for the best.

Hi Nick I emailed the Curaçao Egaming authority and the licence number this casino uses is false they are not licensed there

Dear Leeboy,

We are aware of this information as you can see on our casino review too and also it's rating is almost 0/10. Dear

As the casino haven't respond to us within the given time, we will be now forced to close the complaint as unresolved, which could further affect negatively the casino's rating. I'm really sorry we could not help you more but as the casino is non responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru