CasinoMarriott - Player’s withdrawal has been delayed.

Dear Leeknowles13,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed or it has been processed but never reached you? Have you received confirmation regarding successful account verification? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

my account is fully verified and my winnings were verified on the 22/12/20 all they do is say money will be in your bank account soon

They never answer there emails

They will not even talk to me on live chat know I take it you have contacted them

Thank you very much, Leeknowles13, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Great thanks

Hello Leeknowles13!

From now on I will try my best to help you with your issue. I would like to ask CasinoMarriott to join this discussion and help us resolve this case.

Yes that would be great good luck with that they never reply to me it’s been 55 days since they accepted I had won €2400

This is from today

What happens when they don’t reply because they don’t reply to me so can’t see them replying to you

We would like to ask CasinoMarriott to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

What exactly have you asked the casino

Hello does anyone answer questions on here what has been said to the casino

This Andrew he is the manager maybe you should email him

Why don’t you reply to my messages

Hello Leeknowles13!

I have invited CasinoMarriott's representatives to join this conversation, they were notified about this case. Without their entry to this discussion I am afraid we will not be able to resolve your complaint successfully, however I will try my best, to avoid this scenario.

Try answering my question and maybe I can help you help me

I’ve got emails address of management I’ve tried asking you to contact me but no reply maybe you should just keep playing your drums instead of trying to help people because you are quite clearly not qualified

Hello Leeknowles13!

Please be aware, that I tried to contact the casino by various ways, including email communication. Also, this casino did validate an account within our Complaints Resolution System, so they are well notified about this case. However, until they do not respond to this thread, we are not able to continue with resolving your issue without their presence.

Please, bear in mind, that such references regarding our qualification won't help anybody with resolving your issue. We always try our best with helping player's complaints after all.

I would like to invite CasinoMarriott into this discussion for one last time. I am extending the timer by another 7 days. If the casino fails to respond within the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Sorry for the nasty message just starting to get to me know . My Nan died lest week and I need to pay for her funeral

Hello,

Thank you for contacting CasinoMarriott support.

We sincerely apologize for this delay, our finance department has been closed due to a COVID issue and payments will restart as per usual again on this coming Monday.

We will shortly sent the confirmation for this transaction.

Kind regards,

CasinoMarriott Support

Oh ok . Hopefully this will be the end of this and once again thanks

Hello Leeknowles13!

Please let us know when you manage to receive your withdrawal.

Let’s hope I get the money been along time waiting

Nothing as yet and not replying to my emails

Hello Leeknowles13!

Is your withdrawal still pending? If it is not, are you able to make a new withdrawal request?

Hi it’s been on hold since 18/12/2020 the withdrawal has verified on the 23/12/2020 there just not putting it into my back account

Sorry about the weather pick 😂 as you can see from photos there is nothing on the withdrawal or deposits it’s all very strange

Thank you for providing the details. I'd like to kindly suggest that we wait a bit more, I truly believe you are about to receive your withdrawal soon.

Ok I will leave longer thanks for taking time to help

Still no money in my bank account and still don’t reply to my emails

I would like to ask CasinoMarriott to provide us with an insight on the status of the player's withdrawal process.

Yes that’s fine and thanks

Told you I would not get my money they are a scam how do I follow this up as in they still send me text and emails asking me to deposit money. There just thieves how do I go down the criminal side of this

Hello Leeknowles!

I am very sorry to hear, that you did not receive anything yet from CasinoMarriott.

I would like to ask them one more time to explain the situation to us, if they do not reply in 7 days, we will have to close this complaint as unresolved, which will have a negative rating for the casino.

Ok but all I get of them is lies after lies what can I do legally

Dear Leeknowles,

Please, be aware, that according to our latest information, this casino currently operates without any license. So the options are quite limited. Please allow me to do a bit of research and I see what I can do to help you.

Ok thanks

I don’t think I will getting my money do you . And have you ever come across a gaming site like this that just tell lies after lies

Hello Leeknowles13!

Please note, that the time for the CasinoMarriott to respond to this complaint has run out, and usually, we close such complaints as 'unresolved'.

Since the casino responded to this complaint, I'd like to give it one more go. I tried to reach the casino on my own in your and other players behalf, let's hope to the best outcome possible.

Hello Leeknowles13!

Despite our best efforts, we were not able to proceed anyhow with this complaint. The casino remains unresponsive on numerous complaints. We are forced to close this complaint as unresolved, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.