CasinoMarriott - Player’s withdrawal has been delayed.

Withdrawal request EURO 200 as on 13.01.2020. Account fully verified. Constant so many times live chat and email to finance team but no specific time given by them for processing withdrawal.

Dear Prasanta,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

I will set the timer for 4 days and check back with you on Monday. If there’s no development by then, we will intervene. Thank you in advance for your patience.

Best regards,

Petronela

Thanks for replying. I will wait for the time you set. After that, if not process, then I will update the status. Thank you again for helping.

Dear Prasanta,

Have there been any developments since our last conversation?

Still now they not process the withdrawal request.

Thank you very much, Prasanta, for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

They still not process my withdrawal. I already so many times live chat but solved yet.

Again I live chat today..only they answer me to wait..But it is delaying..

Hello Prasanta!

I will be looking after your complaint from now on, I would like to ask CasinoMarriott to join this conversation in order to help us resolving the case.

Thank you Sir..

Thank you Casino Guru for helping. Casino Marriott process the transaction . Thanks to all the team of Casino Guru for helping players.

Hello,

Thank you for contacting CasinoMarriott support.

We sincerely apologize for the delay, due to some staff changing in finance and back office department. This will never repeat itself.

We processed the transaction for this user.

Best regards,

CasinoMarriott Support

www.casinomarriott.com

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.