The player's withdrawal was delayed for more than 2 months. There was finally progress since we informed the casino about the issue, and the player received the payment approximately 3 months after requesting the withdrawal. The complaint is resolved.
Casinobtc.bet - The player's withdrawal is delayed.
Amount: €200
Casinobtc.bet
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I've been waiting for a payout for months. The support keeps saying that the payout is being checked. The payment history is always in progress. 
I have completed all the required KYC checks.
Automatic translation:
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1 year ago
Hello Benjamin,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinobtc.bet. Please allow me to ask you a few more question before we would move forward.
Were those your first withdrawal requests in the casino? Since when exactly is your account fully verified? Is your current balance generated from real money or did you use any bonus?
When was the last time the casino responded to you and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
It is the "casinobtc.bet".
Not about that
Lucky Creek Casino!
No, it was my second application, the first was for a profit of €500. Since more than 2 months passed without success with the first withdrawal request of €500, I canceled it.
I then played down to €200 and then submitted a new withdrawal request, which is now more than 2 months old.
My account has been fully verified since the beginning of my registration and all KYC checks have been completed.
The profit came from a deposit of €20 with 400%.
I reached the required xWagger amount on the first payout attempt.
So after canceling the €500 payout, I played with real money and reduced the amount from €500 to €200.
So it's €200 real money which hasn't been paid out for 2 months.
The casino support always answers, but it's always the same standard texts. In the first 2 months it was said "the payment must be checked".
After that, the support apologized and sent a message to the finance department 3-4 times.
Today's status when contacting support gives the message that;
"A complaint has been sent to the finance department" and I should again wait to be contacted.
Kind regards;
shock
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1 year ago
Hello Benjamin and thank you for all the details. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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1 year ago
Hello, Benjamin,
I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Casinobtc.bet's representative to join this conversation and participate in the resolution of this complaint.
Dear Casinobtc.bet Team,
Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?
Thank you in advance for providing the information.
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1 year ago
We would like to ask Casinobtc.bet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.
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1 year ago
Translation
The status of my withdrawal has finally changed, from "in process" the status changed to "accepted"
Let's see if it pays off.
Automatic translation:
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1 year ago
Hello, Benjamin,
Yes, in the meantime, I was in contact with a casino representative. She ensured me that she will try to fix it and will let me know about the news soon.
So, great news! I am glad your issue finally moved forward. Probably it helped.
At this point, I sincerely believe it should only be a matter of time before the payment comes to you.
I will keep this complaint open until your confirmation regarding successful withdrawal, or an update.
I am extending the timer now and providing the casino with a few more business days to process the withdrawal.
Please let us know as soon as you receive the payment.
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1 year ago
Translation
The case can be closed, casinobtc.bet has paid out.
Thank you very much, I don't think this would have happened without you🤗
Automatic translation:
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1 year ago
Great news! Thank you, Benjamin, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.
Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Branislav, Casino.guru
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