The player from Latvia has requested a withdrawal almost four months ago. It has been transferred but never received. The complaint was closed as "unresolved" as the casino did not respond to us.
Casino765 - Player’s withdrawal has been delayed for almost four months.
Black points: 67
Amount: €130
Casino765
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.5
Casino765 has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
4 years ago
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4 years ago
good day.and so..I will explain to you my situation this casino 765.was my deposit 10 and bonus 10
the wager requirement was met.my documents.bank details (of which was a deposit10)were tested and accepted
accepted (as can be seen on the screen) was 130 withdrawal..my real money/15.06.2020
so..130 days not withdrawal.support not responding..no explanation
what happens..last time suport replied 08.07
also live chat operators..lately
don't want to communicate (screen)..i think..this casino765..is a bidder on the blacklist
fair casino..support responsible..and explain to the player
if there are any problems ..with withdrawal
here ..casino 765..it doesn't happen..is complete ignorence ... no support
senks
egils ***
casino user..zarumba
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4 years ago
Dear Zarumba,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal in this casino? Do I understand it correctly that you have opted for a bank transfer? Have you received any tracking number for the transaction from the casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost four months is abnormally long time. However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Thank you very much, Zarumba, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
I would like to ask Casino765 to join us and help us resolve the player's issue.
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4 years ago
i think this casino 765
representative will not appear here
now there are already 143 days, as there is no money transfer
as well as any explanatory answers..from the casino.
but most importantly..i wrote a complaint
for this casino765 ... license publishers
info@curacao-egaming.com
with; i from this authority, I have not received ... any explanation
they have contacted..with this casino765..or not
by this casino 765..is replied to this info@curacao-egaming.com
i don't know..isn't that weird?
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4 years ago
We haven't receive any answer from the casino yet. We are now extending the timer by 7 days, to give the casino one more chance to respond to us.
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4 years ago
Unfortunately, we still haven't receive any respond from the casino. We will be forced to close the complaint as "unresolved" which could lead to casino rating deduction. Please note, that in case the casino is willing to join the case they can reopen the case anytime. I'm really sorry we could not help you more with this one case. Please do not hesitate to contact us if you will come across any trouble in the future.
Best regards,
Nick
Casino.guru
