The player from Germany is complaining about having his funds disappeared after he has experienced technical issues. We rejected the complaint because the player didn't respond to our messages and questions.
Casino765 - Player’s balance seems to be lost due to a technical glitch.
Amount: €300
Casino765
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.5
Casino765 has a Safety Index of 4.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I had 300 euros on the machine and was winning. And all of a sudden the money was gone, the account was zero. I contacted customer service and they told me to contact support I ain't got no answer.
Automatic translation:
Public
Public
4 years ago
Dear Denis,
Thank you for submitting your complaint. I’m very sorry to hear about your bad experience. Please, could you forward the screenshots and your game history to my email address petronela.k@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
