Casino765 - Player’s balance seems to be lost due to a technical glitch.

Amount: €300

Casino765

Safety Index:Low Submitted: 22 Jul 2020 | Case closed : 06 Aug 2020

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany is complaining about having his funds disappeared after he has experienced technical issues. We rejected the complaint because the player didn't respond to our messages and questions.

Public

Denis

Unregistered user

Public

3 years ago

OriginalTranslation

I had 300 euros on the machine and was winning. And all of a sudden the money was gone, the account was zero. I contacted customer service and they told me to contact support I ain't got no answer.

Automatic translation:

Public

Petronela

Complaints Team Lead

Public

3 years ago

Dear Denis,

Thank you for submitting your complaint. I’m very sorry to hear about your bad experience. Please, could you forward the screenshots and your game history to my email address petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public

Petronela

Complaints Team Lead

Public

3 years ago

Dear Denis,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Petronela

Complaints Team Lead

Public

3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.