HomeComplaintsCasino Venetian - Player’s “Refer a Friend” bonus hasn’t been granted.

Casino Venetian - Player’s “Refer a Friend” bonus hasn’t been granted.

Amount: €30

Casino Venetian
Safety Index:Very low
Submitted: 07 Apr 2020 | Case closed : 24 Apr 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United Kingdom has referred a friend. However, the referral bonus wasn’t given to the player, even after several attempts for contacting the casino. We rejected the complaint because the player didn't respond to our messages and questions.

Private
Private
4 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
4 years ago

Dear George,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked promotional terms and conditions, and this is what I found:

"Every Friend that deposit at Casino Venetian and that you refer to Casino Venetian will reward you of € 30 in Cash ! 

No bonus code needed, just contact our support, and give them the name of your friend and we will immediately reward you with € 30. 

For more detailed information please contact our support team."

We will contact the casino and ask for their assistance, but, before we do that, please could you advise which email address you have used when contacting them? I have found support@casinovenetian.com. Unfortunately, the Live Chat wasn’t available at this time. I hope we will help you to receive your bonus as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Public
Public
4 years ago

Dear George,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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