Casino SuperWins - Player’s withdrawal has been delayed.

Casino delaying my payment of the sum of 1600 pounds. Have contacted 3 trimes live chat support and beed told that my payment is on the list. Got email on 1.03.2020 that my withrawal has been aproved. 

Dear Joanna,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Since your withdrawal has been approved 11 days ago, I will set the timer for 7 days and if you don’t receive your money by the end of next week, we will contact the casino. Thank you for your understanding. Please keep us updated. 

Best regards,

Petronela

Hi there, thank you for you support. Finally i got paid today. Thank you so much! 

Thank you very much Joanna for your confirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and please, don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.