Casino SuperWins - Player’s two withdrawals have been delayed.

Hello, 

I have had a successful withdrawal from them of £400 in January. I currently have 2 approved withdrawals that have gone passed the 5 business days which they should be paid out in. The first one of £705 was approved on the 13/2 and still not paid to my account and the 2nd withdrawal was for £1105 and approved on the 19/2. On speaking to multiple people via live chat, email �

Dear Josh,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. Please could you clarify which payment method did you opt for? Some withdrawals might take a little bit longer to be processed. Please be patient. I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Bank transfer 

Dear Josh,

Thank you very much for your quick reply. I contacted the casino regarding your issue. Hopefully, we will receive a response soon and sort this case to your satisfaction.

Casino Super Wins, please could you advise what seems to be causing the delay? Thank you very much in advance.

Hi 

We are please to let you know that the player withdrawals were paid.

The reason for the delay is due to the player cancelling and changing the withdrawal amount. In one day the player cancelled and changed his withdrawal request 20x, and every changes causes further delays as additional checks on the game history needs to be done under the terms.

Update us when funds are received.

Sincerely

Superwins Team

Dear Josh,

Please could your confirm receiving your winnings? Thank you in advance.

@Casino Super Wins, thank you very much for your cooperation.

I have received the second withdrawal on the 19/2 thank you

Josh, do I understand it correctly, that your problem with delayed withdrawals is resolved now and you have received all your winnings? If you could confirm it, I will mark this complaint as resolved in our system. Looking forward to hearing from you. 

I am still waiting on the withdrawal which was approved on the 13/2

I will be waiting for your confirmation. Thank you.

Hello, I have now received both withdrawal. After all their checks which they approved on the 13/2 it has took 15 days since they approved the withdrawal for me to receive payment. I actually made that withdrawal on the 7/2 so all in all it has took 21 days. their response is still very poor as they never mentioned any of that too me and it shouldn’t take 15 days from tgem approving withdrawal for me to receive the funds.

Thank you very much Josh for your confirmation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks both sides for cooperation and Josh, please, don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.