The player from the United Kingdom had experienced difficulties with withdrawal after the casino had changed the withdrawal method without prior notice. The player had been wrongly advised by the casino to use a Revolut account due to the lack of a Visa card, which would have resulted in additional charges. Despite our efforts to reach out and gather more information, the player did not respond to our inquiries. As a result, we were unable to conduct a thorough investigation and had to reject the complaint.
Casino Hermes - Player's withdrawal method abruptly changed.
Amount: £195
Casino Hermes
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
The managers at this site have been great up till this point. The casino decided to remove the manner of withdrawals without warning. I was told I needed a Revolut account as I did not have a Visa card- this was wrong and I am now going to be charged. They keep changing their story and lying to me about my withdrawal and when I called them out for it, I got accused of harassment.
Public
Public
6 months ago
Hello Stupido,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Hermes. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? When was the last time you spoke to the casino and what was it about? What other payment methods does the casino offer to use?
Please note that the casino may change the availability of payment methods any time and the player has to use the one provided by the casino
Looking forward to your answer.
Regards,
Nick
