Casino Hermes - Player's withdrawal method abruptly changed.

The managers at this site have been great up till this point. The casino decided to remove the manner of withdrawals without warning. I was told I needed a Revolut account as I did not have a Visa card- this was wrong and I am now going to be charged. They keep changing their story and lying to me about my withdrawal and when I called them out for it, I got accused of harassment.

Hello Stupido,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Hermes. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? When was the last time you spoke to the casino and what was it about? What other payment methods does the casino offer to use?

Please note that the casino may change the availability of payment methods any time and the player has to use the one provided by the casino

Looking forward to your answer.

Regards,

Nick

Dear Stupido,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.